Last updated: 27 October 2026
1.Introduction Muku Holdings respects your privacy and is committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or enquire about our services.
2. Information We Collect We may collect the following information when you use our website or communicate with us: - Your name and surname. - Your company or organisation name. - Your email address and telephone number. - Your project details and site location. - Information you provide when requesting a quotation or making a business enquiry. - Information you send to us voluntarily through email or website forms. - Basic technical information relating to website usage, where applicable. Please do not submit sensitive personal information unless it is necessary for your enquiry.
3. How We Use Your Information We may use your personal information to: - Respond to enquiries and quotation requests. - Assess project requirements and provide relevant service information. - Contact you regarding your enquiry or potential project. - Prepare quotations, proposals and business communications. - Manage client relationships and contractual obligations. - Improve our website, services and customer experience. - Meet applicable legal and regulatory requirements. We will only process personal information where we have a lawful basis to do so.
4. Sharing of Personal Information We do not sell your personal information. Where reasonably necessary, we may share relevant information with authorised employees, service providers, professional advisers or business partners who assist us in operating our business or responding to your enquiry. We may also disclose information where required or permitted by law. We expect parties handling personal information on our behalf to protect it appropriately.
5. Storage and Security We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure or alteration. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.
6. Cookies and Website Analytics Our website may use cookies or similar technologies to support website functionality, understand website traffic or improve user experience. You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function. Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.
7. Links to Other Websites Our website may contain links to external websites. Those websites operate under their own privacy policies and practices. Muku Holdings is not responsible for the privacy practices or content of external websites. We encourage visitors to review the relevant policies before providing personal information.
8. Your Privacy Rights Subject to applicable law, you may have the right to: - Request access to personal information we hold about you. - Request correction or updating of inaccurate information. - Request deletion or destruction of information where legally permissible. - Object to certain forms of processing. - Withdraw consent where processing is based on consent. - Lodge a complaint with the relevant data protection authority. To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.
9. Children's Information Our website and services are intended primarily for business and professional enquiries. We do not knowingly collect children's personal information without the required legal authority or consent.
10. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal obligations. The latest version will be published on this page with its updated date.
11. Contact Us For privacy questions, requests or concerns, please contact:
Muku Holdings Website: https://www.mu-ku.co.za Email: info@mu-ku.co.za If a designated Information Officer or Deputy Information Officer has been formally appointed, their official contact details should also be provided here. This policy should be reviewed against our actual website forms, cookies, service providers and data-handling practices before being treated as a final legal document.